Warranty

30-Day Whole Unit Warranty for Quality-Related Issues

For 30 days from the date of purchase, Holy Stone provides support for eligible quality-related issues and may offer a replacement after review.

Please operate your drone according to the product instructions and user manual.

90-Day Accessories Warranty for Quality-Related Issues

For 90 days from the date of purchase, Holy Stone provides support for eligible quality-related issues involving accessories and may offer an accessory replacement after review.

Please use and maintain your product according to the product instructions and user manual.

Returns & Refunds

If you would like to request a return, refund, replacement, or other after-sales support, please contact our customer service team first at service@holystone.com.

To help us review your request efficiently, please provide your order information and details regarding the issue. Our support team will review your request based on the purchase channel, order details, product condition, and specific circumstances, and will provide the appropriate solution and next-step instructions.

Please do not return any product before contacting us and receiving return instructions, as unauthorized returns may delay identification and processing.

If a return is approved, our support team will provide the applicable return address, shipping instructions, and any other information required to complete the process.

Where a refund is approved, it will be processed after the returned item has been received and reviewed, where applicable. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Please Note

Our warranty service applies to eligible products purchased directly from Holy Stone or through authorized Holy Stone sales channels, subject to the applicable purchase and order information.

If you purchased your product from another retailer or marketplace, please contact the original seller first regarding returns and refunds, as their policies and procedures may apply.

Certain promotional, clearance, final-sale, or otherwise specially designated items may be subject to different return conditions. Please contact our customer service team for details regarding your specific order.

Free User Support

Not sure how to operate your drone or experiencing an issue with your product? Contact our support team for troubleshooting assistance and product guidance.

Friendly reminder: When contacting us, please have your Holy Stone product, order information, and any relevant photos or videos available so we can assist you more efficiently.

Holy Stone may update this policy from time to time. The latest version published on this page will apply, subject to applicable laws and regulations.